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In the prevailing days, customer support and purchaser pride perform critical position for sustainable growth of business. At https:// We hold one step in advance to offer exceptional services to our customers. We intention to apprehend each our strengths and weakness from our client's point of view and paintings throughout our business techniques to meet their desires.

The important intention at the back of introducing this policy record is for minimizing times of consumer lawsuits and remedy grievances via proper carrier transport and evaluation mechanism and to offer short solution of patron lawsuits and grievances and refund in instances if it no longer solution for redressal.

Grievance Resolution and refund Policy is required as under Rule 5 (9) of the IT Rules, 2011.

https:// grievance redressal and refund policy primarily based on the subsequent principles:

  • Fair treatment with consumers in appreciate of provider.
  • Customers are fully informed approximately modes to expand their grievances within the employer and their rights concerning to opportunity treatment.
  • In any cases, if redressal is not possible, refund him the amount paid by way of the consumer at the earliest

This coverage report is to be had at the portal i.e. https://

1. How to Raise the Grievance with the aid of purchaser?

The customers can mail in appreciate of grievances via the following modes:

Email: The customers may additionally write us at guide@ foodregistration.Org

2. Acknowledgement for Raising Grievance:

An acknowledgement will be sent to the complainant inside operating days of the receipt of the grievance. Acknowledgement shall contain Date of receipt of complaint/criticism, Unique Grievance Number, Name, Designation and Contact information of govt and workplace, mode of tracking decision of complaint/criticism with the Unique Grievance Number.

The decision time shall now not exceed 30 days from the date of the receipt of the grievance from the purchaser.

3. Closure of Grievance:

A complaint shall be considered as disposed of when:

  • The organization has taken action to the request of the complainant fully.
  • Where the complainant has informed in writing, the company provides the acknowledgement of popularity of complaint.
  • Where the complainant has no longer spoke back to the organisation’s written reaction/requirement within 60 days of the.
  • Where the Grievance Redressal Officer has licensed that the Company has discharged its all contractual, statutory and regulatory duties with appreciate to complaint .
3. Public Awareness on Grievance Redressal Procedure:

Company shall post its complaint redressal system on its website and thru other mediums for public recognition on Grievance Redressal Procedure.

4. Record Keeping:

The document of court cases is maintained for a minimum duration of one years from the date of decision.

5. Review of Policy:

These opinions shall don't forget the subsequent:

  • Periodical review of inner structure of organisation, changes and amendment required for carrier.
  • The audit report, if any performed throughout the 12 months by using internal/external auditors.